1. Introduction

Welcome to Auton (“we,” “our,” or “us”). These Terms and Conditions govern your use of our products, services, website, and mobile applications. By purchasing our products or using our services, you agree to these terms.

2. Definitions

  • “Products” refers to EV chargers, accessories, and related equipment
  • “Services” includes installation, maintenance, and support services
  • “Customer” refers to any individual or entity purchasing our products or services
  • “Website” refers to our online platform and e-commerce store

3. Product Purchases

3.1 Order Acceptance

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse service to anyone
  • Prices are subject to change without notice

3.2 Product Specifications

  • Product specifications may vary slightly from displayed images
  • We reserve the right to modify specifications without prior notice
  • All products comply with Saudi Arabian safety standards

3.3 Payment Terms

  • Full payment is required before product delivery or service completion
  • We accept payment methods as specified on our website
  • All prices are in Saudi Riyals (SAR)

4. Installation Services

4.1 Service Booking

  • Installation services must be scheduled in advance
  • Customer must provide accurate site information
  • We reserve the right to refuse installation if site conditions are unsuitable

4.2 Site Requirements

  • Customer is responsible for ensuring adequate electrical capacity
  • Site must be accessible and prepared according to our specifications
  • Additional charges may apply if site modifications are required

4.3 Warranties and Certifications

  • Installation work is warranted for 12 months
  • All installations comply with local electrical codes
  • Installations performed only by certified technicians

5. Warranty and Returns

5.1 Product Warranty

  • Manufacturer’s warranty applies to all products
  • Warranty period varies by product (typically 12-36 months)
  • Warranty void if product is modified or misused

5.2 Return Policy

  • Returns accepted within 10 days of purchase
  • Products must be unused and in original packaging
  • Shipping costs for returns are customer’s responsibility

6. Liability and Limitations

6.1 Limitation of Liability

  • We are not liable for indirect or consequential damages
  • Maximum liability limited to purchase price of product/service
  • Force majeure conditions apply

6.2 Customer Responsibilities

  • Proper use and maintenance of products
  • Accurate information provision
  • Compliance with user manuals and safety guidelines

7. Privacy and Data Protection

7.1 Data Collection

  • We collect and process personal data as per our Privacy Policy
  • Customer data is protected according to Saudi Arabian law
  • Data may be used for service improvement and marketing

7.2 Communication

  • We may send service-related communications
  • Marketing communications require customer consent
  • Customers can opt-out of marketing communications

8. Intellectual Property

  • All content and trademarks are our property
  • No reproduction without written permission
  • Customer feedback may be used for improvement

9. Dispute Resolution

9.1 Governing Law

  • These terms are governed by Saudi Arabian law
  • Disputes subject to Saudi Arabian courts
  • Arabic version prevails in case of discrepancy

9.2 Resolution Process

  • Disputes addressed through friendly negotiation first
  • Mediation before legal action
  • Legal proceedings in Riyadh courts

10. Modifications

  • We reserve the right to modify these terms
  • Changes effective upon posting
  • Continued use constitutes acceptance

11. Contact Information

For questions or concerns regarding these terms:

  • Email: [email]
  • Phone: [phone]
  • Address: [address]

12. Acceptance

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. 

Last Updated: December 30, 2024

Terms and Conditions